Team Management

What this helps you do¶

Control who has access to your Hi, Moose workspace, invite new team members, and manage existing users. Keep your content creation organized by adding collaborators, removing users who no longer need access, and tracking pending invitations.

When to use this¶

You need to add a new marketer, SEO, freelancer, or agency partner to your Hi, Moose account
Someone left your team and you need to revoke their access
You want to see who's already on your team and what their role is
An invitation hasn't been accepted yet and you need to resend it
You're onboarding multiple team members and need to manage access centrally

Before you start (requirements)¶

You must be the team owner to access Team Management. If you don't see this section in Settings, you're a team member (not the owner) and can't invite or remove users.

You need:

An active Hi, Moose paid subscription
The email addresses of people you want to invite
Confirmation that new members understand they'll receive an invitation email

Step-by-step (in Hi, Moose)¶

To invite a new team member:¶

Go to Settings in the main navigation
Scroll to the Team Management section (owners only)
Enter the new member's email address in the invite field (placeholder: aye-matey@pirate-example.com)
Click Send Invite
The system sends an email invitation to that address
The invite appears in your Pending Invitations list until they accept

Why this matters: Invited users won't have access until they click the link in their email and complete signup. They'll join as team members, not owners. From there, they can validate their email address to start using Hi, Moose.

To view your current team:¶

Go to Settings → Team Management
Look at the Team Members section
Each member shows:
Their email address
Their role badge (owner or member)
A Remove button (for non-owner members)

Why this matters: You can see at a glance who has access to your content, projects, and settings. Only owners can manage the team.

To remove a team member:¶

Find the member in your Team Members list
Click Remove next to their name (not available for owners)
A confirmation modal appears asking if you're sure
Review the warning: "Their account will be disabled, and they will no longer be able to log in. All data they created will remain accessible to the team."
Click Remove Member to confirm, or Cancel to abort

Why this matters: Removing a member immediately revokes their login access, but their content (projects, documents, etc.) stays with the team. This prevents data loss when people leave.

To resend a pending invitation:¶

Scroll to the Pending Invitations section
Find the invite you want to resend (marked with a yellow "Pending" badge)
Click Resend next to that email
The system sends a fresh invitation email

Why this matters: Invitation emails can expire or get lost in spam. Resending ensures your new team member gets access without you having to delete and recreate the invite.

What you get (outputs)¶

Invitation emails: Sent automatically to new members with a signup/login link
Updated member list: Real-time view of who's on your team and their roles
Pending invites tracking: See which invitations haven't been accepted yet
Team access control: Ensure only authorized users can access your Hi, Moose workspace
Data retention: All content created by removed members stays accessible to remaining team members

Tips for best results¶

Invite with a heads-up: Let people know you're sending an invite so they watch for the email and don't ignore it as spam
Use work emails: Personal email addresses are fine, but work emails make it easier to track who's who in larger teams and is generally more secure
Remove promptly: When someone leaves your organization, remove them from Hi, Moose right away to maintain security
Check pending regularly: If an invite sits pending for days, reach out to confirm they received it (or resend)

Troubleshooting¶

1. "I don't see the Team Management section"¶

Problem: You're logged in as a team member, not the owner.

Fix: Only account owners can manage the team. Ask your team owner to send invites or adjust membership. If you're the account holder but seeing this, contact support—there may be a role assignment issue.

2. "The invited person says they never got the email"¶

Problem: Invitation emails sometimes land in spam or get blocked by corporate email filters.

Fix:

Ask them to check spam/junk folders for emails from Hi, Moose or noreply or support addresses (the email will like be delivered from a himoose subdomain like mg.himoose.com)
Use the Resend button in Pending Invitations to send a fresh email
Try inviting them with a different email address
Confirm the email address was spelled correctly in your original invite

3. "I can't remove someone from my team"¶

Problem: You're trying to remove the account owner, or you don't have owner permissions yourself.

Fix:

Owners can't be removed via the Remove button—ownership must be transferred first
Only owners see the Remove button for members
If you're the owner and the button is missing, refresh the page or contact support

4. "I invited someone and now I see two pending invites for them"¶

Problem: You accidentally sent multiple invites to the same email (often by clicking Send Invite twice).

Fix:

This is harmless—both invites go to the same person
They should use the most recent email invitation
Future invites to that email will fail with a message saying they're already on the team

5. "I removed a team member and now their projects are gone"¶

Problem: You're looking in the wrong place, or there's a display filter hiding their content.

Fix:

All content created by removed members stays in the system—it's not deleted
Check the Projects page and make sure no filters are excluding their work
Content ownership may not show their name anymore (just "Former Team Member" or similar)
If content is truly missing, contact support immediately with details of what was lost

FAQs¶

Q: Can I invite someone without an email?
No. Team invitations require a valid email address where the invite link will be sent.

Q: What's the difference between 'owner' and 'member' roles?
Owners can manage the team (invite, remove, see billing). Members can use all features but can't change team settings or subscriptions.

Q: Can I change someone's role from member to owner?
Not directly in the UI. Contact support if you need to transfer ownership or add a second owner. Keep in mind, we will need to first verify you are the owner with the current billing information.

Q: How many team members can I have?
If you're on a paid plan, it's unlimited seats. The thing you need to keep in mind is the token allowance, the more users actively using Hi, Moose will obviously use AI tokens. If find that Premium isn't even, and there is a lot of tokens with that plan, contact Support.

Q: What happens to content when I remove a member?
Their content stays in the system. Projects, documents, and data they created remain accessible to the team. Only their login access is revoked.

Q: Can I cancel a pending invite?
The current UI shows pending invites but doesn't have a "Cancel" button. If you need to revoke an invite before it's accepted, contact support.

Q: Do removed members get notified?
The system doesn't send an automatic "you've been removed" email. They'll discover it when they try to log in and can't. Communicate removals directly if needed.

Q: Can a removed member rejoin later?
Yes. You can send them a fresh invitation anytime, and they'll rejoin as a new member.